DELIVERY AND SHIPPING

To ensure the safe and smooth delivery of your order, we select appropriate logistics services based on the delivery address, inventory status, and package details. The following shipping terms apply to purchases made through this website.

1. Order Processing

Once payment is completed and the order is confirmed, we typically process and ship orders within 1–3 business days. Processing times may be extended during holidays, promotional events, or periods of high order volume.

2. Logistics and Delivery Partners

We select suitable logistics providers based on specific order details; our primary delivery partners include DHL, FedEx, and UPS. The actual carrier may vary depending on the delivery region, package dimensions, and shipping arrangements.

3. Delivery Time

Once an order has shipped, the estimated delivery time is typically 5–9 business days. Actual delivery times may be affected by factors such as the delivery region, weather conditions, holidays, customs processing, and peak logistics periods.

4. Shipment Tracking

After the order ships, if tracking services are available, we will send the tracking number or tracking details to the email address provided at checkout. Customers can use this information to check the shipment status of their package.

5. Delivery Information

Customers must ensure that all information—including name, detailed address, postal code, contact number, and email address—is accurate and complete. The customer may be held responsible for any delivery delays, returned shipments, or additional costs resulting from incorrect address or contact information provided.

6. Delivery Delays

If a package is delayed due to severe weather, holidays, peak logistics periods, route adjustments, or other uncontrollable factors, we will assist in checking the status based on tracking information. Actual transit times are subject to the carrier’s delivery schedule.

7. Package Issues

If you notice significant damage to the outer packaging upon receipt, we recommend taking photos immediately. If the product is damaged, has obvious quality issues, or does not match your order, please contact us with your order number and relevant photos so we can assist you further.

8. Package Marked as Delivered

If tracking information indicates the package has been delivered but you have not received it, please check your doorstep, mailbox, reception desk, or other secure drop-off areas. Also, verify if a family member, neighbor, or other person accepted the package on your behalf. If you are still unable to locate the package, please contact us promptly for assistance.

9. Shipping Fees

Specific shipping fees will be displayed on the checkout page based on the order details and the delivery address. If free shipping promotions are offered, the terms displayed on the promotion page and the checkout page shall prevail.

10. Shipping Responsibility

Once the goods have been handed over to the logistics carrier, we will continue to monitor the shipment’s status. In the event of any shipping irregularities, we will—to the extent reasonably possible—assist the customer in making inquiries and communicating with the carrier.

11. Contact Us

If you have any questions regarding order dispatch, shipment tracking, or delivery progress, please contact us using the details provided on the website. Please include your order number and the email address used to place the order so that we can assist you promptly.