RETURNS OR EXCHANGES

We value every customer’s shopping experience. If you are not satisfied with your purchase, you may request a return or refund in accordance with the policy below. This policy does not limit any statutory rights you may have under applicable law.

1. Return Period

Return requests may be submitted within 30 days of receipt of the item. Unless otherwise required by applicable law, we may be unable to process return requests made after this 30-day period.

2. Return Conditions

Returned items must be unworn, unused, and unwashed, with the shoebox, tags, packaging, and all accessories intact. Soles must be free of obvious wear, stains, or other conditions that would affect resale.

If the item has quality issues or differs significantly from the order, please contact us promptly and provide relevant photos.

3. Return Address

Return Address: 479 ORCAS ST, MORRO BAY, CA 93442

Please note: Before shipping the item back, please contact us to submit a return request and confirm the final return address. Do not ship the item back without prior confirmation, as this may delay the return review and refund process.

4. Return Shipping Costs

If the return is due to product quality issues, damage during transit, or an incorrect item being shipped, we will cover reasonable return shipping costs based on the specific circumstances.

If the return is due to personal reasons—such as an unsuitable size, a change of mind, or a change in personal preference—the customer is generally responsible for the return shipping costs.

5. Product Quality Issues

If the received item has obvious quality issues, shipping damage, or does not match the order, please contact us promptly with your order number, photos of the item, and a description of the issue. Upon verification, we will provide a return, refund, or other appropriate solution based on the situation.

6. Return Inspection

Upon receiving the returned item, we will inspect its condition. Once we confirm that the item meets the return conditions, we will process the refund.

If the item shows signs of wear, use, or washing, or has damage that affects resale, a refund may not be granted, unless otherwise required by applicable law.

7. Refund Method

Once the return is approved, the refund will generally be processed via the original payment method. We will not change the refund method without the customer’s consent. 8. Refund Processing Time

Once the refund request is approved, we typically process the refund within approximately 3 business days. The actual time it takes for funds to reach your account may vary depending on the processing speeds of banks, credit card issuers, or payment service providers.

9. Order Cancellation

Customers may request to cancel an order provided it has not yet entered the processing or shipping stage. If the order has already been shipped, the standard return process must be followed.

10. Proof of Return

We recommend that customers retain the tracking number and relevant shipping documentation after sending back the return items until the refund process is complete. Once tracking information indicates the item has been delivered, we will verify the return details.

11. Important Notes

Please contact us in advance regarding all returns to confirm the return procedure and address. As the return address may vary based on the specific order, do not send items directly to other addresses displayed on the website.

In the event of a conflict between this refund policy and mandatory consumer protection laws applicable in the customer’s region, the provisions of the applicable laws shall prevail.